Shipping policy

Shipping Policy

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (Canada) We offer shipping across Canada. Shipping rates and estimated delivery times will be calculated at checkout based on your location.

International Shipping (United States & Beyond) We ship to the United States and select international destinations. Shipping rates are calculated at checkout.

Please note: International customers are responsible for all import duties, customs fees, and taxes charged upon delivery. These charges are determined by your local customs authority and are not included in your order total. Bastos Energy Co. is not responsible for delays caused by customs processing.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at team@bastosenergyco.com within 7 days of the expected delivery date and we'll make it right.

Questions? Reach out to us at team@bastosenergyco.com — we're happy to help.